4.2: About Workers Compensation Insurers
- 4.2.1: About Workers Compensation Insurance and Insurers
- 4.2.2: Workers Compensation Insurers - contact details
- 4.2.3: Insurer Relationship Management
Workers Compensation Insurers (also called "scheme agents") administer policies on behalf of WorkCover NSW.
Insurers are appointed by WorkCover to:
- issue workers compensation insurance policies
- determine and collect insurance premiums
- manage workers compensation claims
- provide support for injured workers, including rehabilitation
- pay workers compensation benefits to injured workers
- manage any third party service providers (eg medical or rehabilitation services).
Insurers ("scheme agents")
- Allianz
- CGU
- QBE
- Xchanging
- Employers Mutual
- Gallagher Bassett
- GIO
Links
- MHCC:
- Workcover:
4.2.1: About Workers Compensation Insurance and Insurers

4.2.2: Workers Compensation Insurers - contact details
| Allianz | ||||
| Allianz | Ph: 1300 130 664 | Making a Claim | Phone: 1300 360 595 Fax: 02 9390 6633 | Em: firstreport@allianz.com.au Internet: On-line lodgement of claim notification |
| CGU | ||||
| CGU | Ph: 1300 666 506 | Claims | Fax: 1300 666 406 | early
notification of injury form. Em: WCNSWclaims@cgu.com.au |
| Employers Mutual | ||||
| Employers Mutual NSW | Ph: 1800 469 931 | Claims information |
Initial notification of injury | |
| Gallagher Bassett | ||||
| Gallagher Bassett | Ph:1800 007 033 | Claims management | P: 1800 007 033 F: +61 2 9464 7400 |
E: wcnsw@gbtpa.com.au NSW Online Injury Notification Form |
| GIO | ||||
| GIO | Ph:13 10 10 | Lodging a Claim | Ph: 13 10 10 Fax: 1300 733 677 |
Em: wcclaims_nsw@gio.com.au |
| QBE | ||||
| QBE | Ph: (02) 9375 4444 | Making a claim | QBE First Contact form | QBE Workers Compensation Branch |
| Xchanging | ||||
| Xchanging | Ph:1800 803 905 | Claims | Ph: 02 8667 9700 Fax: 1800 220 352 |
Em: info.nsw@au.xchanging.com |
4.2.3: Insurer Relationship Management
Be pro-active and develop a positive working relationship with your Insurer … it helps when it is time to work through claims.
Know your insurer and its services
- What is the insurer's Case Management Model?
- Who is your case manager?
- How do you contact them?
- What is the initial contact process for injuries



