MHCC Psychological Injury Management Guide (PIMG)

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4.2: About Workers Compensation Insurers

 

Workers Compensation Insurers (also called "scheme agents") administer policies on behalf of WorkCover NSW.

Insurers are appointed by WorkCover to:

  • issue workers compensation insurance policies
  • determine and collect insurance premiums
  • manage workers compensation claims
  • provide support for injured workers, including rehabilitation
  • pay workers compensation benefits to injured workers
  • manage any third party service providers (eg medical or rehabilitation services).

Insurers ("scheme agents")

  • Allianz
  • CGU
  • QBE
  • Xchanging
  • Employers Mutual
  • Gallagher Bassett
  • GIO

Links

4.2.1: About Workers Compensation Insurance and Insurers

4.2.2: Workers Compensation Insurers - contact details

Allianz    
Allianz Ph: 1300 130 664 Making a Claim Phone: 1300 360 595 Fax: 02 9390 6633 Em: firstreport@allianz.com.au
Internet: On-line lodgement of claim notification
CGU        
CGU Ph: 1300 666 506 Claims Fax: 1300 666 406 early notification of injury form.
Em: WCNSWclaims@cgu.com.au
Employers Mutual        
Employers Mutual NSW Ph: 1800 469 931 Claims
information
  Initial notification of injury
Gallagher Bassett        
Gallagher Bassett Ph:1800 007 033 Claims management P: 1800 007 033
F: +61 2 9464 7400
E: wcnsw@gbtpa.com.au
NSW Online Injury Notification Form
GIO        
GIO Ph:13 10 10 Lodging a Claim Ph: 13 10 10
Fax: 1300 733 677
Em: wcclaims_nsw@gio.com.au
QBE        
QBE Ph: (02) 9375 4444 Making a claim QBE First Contact form QBE Workers Compensation Branch
Xchanging        
Xchanging Ph:1800 803 905 Claims Ph: 02 8667 9700
Fax: 1800 220 352
Em: info.nsw@au.xchanging.com

4.2.3: Insurer Relationship Management

Be pro-active and develop a positive working relationship with your Insurer … it helps when it is time to work through claims.

Know your insurer and its services

  • What is the insurer's Case Management Model?
  • Who is your case manager?
  • How do you contact them?
  • What is the initial contact process for injuries

Links