MHCC Psychological Injury Management Guide (PIMG)

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2.4: Managing Systems

2.4.1: Safety and injury systems - Safety Culture

What is a safety culture?

Our culture reflects our organisation's values, attitudes and behaviours in regard to WHS and injury management.

  • everyone in our organisation believes they have a right to work in an environment which promotes safety and health
  • everyone accepts personal responsibility for:
    • promoting health
    • preventing injury
    • supporting the recovery of injured workers
  • our leadership and cultural behaviours:
    • increase morale and promote wellbeing
    • demonstrate a commitment to health, safety and injury management.

(Workcover NSW - Safety Culture Survey:Introduction)


Evolution of organisational safety culture

(Modified after Hudson 2001 and VIOSH 2005, by DisabilitySafe Participant Manual - Injury Management Training)


Your culture is the context for employee wellbeing in the workplace


What does it take to develop a positive safety culture?

Our genuine commitment to a strong safety culture means we:

  • commit time and resources to workplace safety and prevention and management of injuries
  • consult with our workers and listen to what they say
  • communicate our thoughts and reasons in a respectful way
  • undertake effective training and induction
  • develop and implement all necessary WHS and reporting systems and procedures
  • ensure wellbeing-focused return to work and injury management programs are in place.

(Workcover NSW - Safety Culture Survey:Introduction)


Leadership Commitment

WHS leadership drives the organisational culture so that WHS is not only 'the way we do business around here', but it enables us to flourish and thrive. Our board members champion health and safety, and this leadership example permeates throughout all levels and the workforce.

  • Our leadership team is committed to employee wellbeing in the workplace.
  • It meets regularly, to review WHS performance to assess the current relevance, completeness and effectiveness of our Safety and injury management system.
  • The team also reviews, at least annually, our WHS Policy, Objectives and Targets (to assess their suitability to our needs, goals and current legislative requirements).



2.4.2: Developing safety and injury management systems

Managing safety and injury management is no different from managing any other aspects of our CMO.


  • maintain documented systems which describe key safety and injury management responsibilities, procedures, forms and instructions
  • ensure that these are always up to date and accessible by those who need to use them.

We have clear policies for WHS and injury management which show how we:

  • Organise people for managing health , safety and injury management
  • Set targets and objectives, identifying hazards, assessing risks and establishing standards against which we measure our performance
  • Measure our WHS and Injury Management performance
  • Periodically audit and review how well we are doing and take action to improve

Workcover NSW

Workplace Safety Kit - A Step by Step Guide for Business Serious About Safe Business Kit

Sample Policy

MHCC: Work Health & Safety Policy and Injury Management Policy
NDS: Work Health and Safety (WHS) Policy

Sample Guidelines

NDS: WHS Management Systems WHS Planning Records Management
MHCC: WHS Quality review

Sample Templates

NDS: WHS Management system calendar WHS Board report Sample audit form
Safety and injury system calendar

Client-Related Systems

WorkSafe VIC: Working Safely in Visiting Health Services MHCC: Client-Related WHS

2.4.3: Safety and injury systems - Organising People

Responsibility and Accountability

Everyone in our organisation understands their role and carries out their WHS responsibilities.

  • Responsibilities for all aspects of health, safety and injury management have been defined and allocated
  • Each person in the organisation (eg board members, managers, supervisors / team leaders and workers)
    • accepts their responsibilities for WHS and has the time and resources to fulfil them
    • knows what they have to do to fulfil their responsibilities and how they will be held accountable
  • a named Senior Manager has been given overall responsibility for implementing WHS and Injury Management policies

Organising People - Competence

All new and current employees are aware of their rights and responsibilities for WHS … and that they are trained and competent to do their job safely.

  • We have assessed the experience, knowledge and skills needed to carry out all tasks safely
  • We have systems for ensuring that:
    • all our employees (including managers, supervisors and temporary staff) are adequately instructed and trained
    • people doing particularly hazardous work have the necessary training, experience and other qualities to carry out the work safely
    • competence needs are identified and met whenever we take on new employees, promote or transfer people or when people take on new WHS responsibilities (eg when we restructure or reorganise)
  • We have arrangements for gaining access to specialist advice and help when we need it

Organising People - Consultation and Coooperation

All employees are positively involved in WHS and injury management efforts.

We consult employees and safety representatives on all issues that affect WHS.

  • We have an active health and safety committee chaired by a senior manager and with broad worker representation
  • We involve the workforce in preparing WHS improvement plans, reviewing our WHS performance, undertaking risk assessments, preparing safety-related rules and procedures, investigating incidents and problem solving
  • We have arrangements for cooperating and coordinating with contractors and employment agencies whose employees work on our site on WHS matters

Organising People - Communication

Communicating about WHS is planned, clear, and open.

  • WHS is on the agenda of management meetings and briefings
  • We provide clear information to people working at our premises/sites (which is easily accessible in the relevant work area) about:
    • the hazards and risks
    • risk control measures
    • safe systems of work
  • Our directors, managers, supervisors / team leaders:
    • are open and approachable on health and safety issues and encourage our staff to discuss WHS matters
    • communicate their commitment to WHS through their behaviour and by always setting a good example

Links to more information on Organising People - Accountability, Competence

2.4.4: Safety and injury systems - Risk Management

Risk Management

We have a system for identifying hazards, determining our relative level of risk and implementing controls to reduce risk. We prepare for new and changing risks in the workplace and consider the implications that new and emerging issues will have on WHS and Injury Management.

Safety Improvement

We continually review and evaluate how effective our efforts have been as a key part of continuous improvement in WHS and Injury Management.

This includes a system for planning and scheduling health and safety improvement measures and for prioritising implementation depending on the nature and level of risk.

  • We develop measurable WHS improvement targets with managers, supervisors and workers.
  • We take WHS into account before and during implementation of the plans or activities, and before purchasing premises and equipment
  • We have WHS rules and procedures covering the significant risks that arise in our day-to-day work activities including regular and foreseeable abnormal situations
  • We have procedures for dealing with serious and imminent dangers and emergencies

2.4.5: Safety and injury systems - Measuring Performance

We continuously reduce our assessed risk levels, and WHS incident and injury results by (eg 10%) each year. We work constantly to improve our Safety and injury management system and skills in order to support this objective.

We keep track of how we are performing against our WHS objectives and targets, and how effective our efforts have been, by capturing appropriate information and reporting our results to employees.

We set standards against which we regularly measure our WHS performance


2.4.6: Safety and injury systems - Audit and review

Our Safety and injury system is regularly audited by WHS auditors. We use the information from performance monitoring and audits to review:

  • our Safety and injury management system and
  • our safety performance

We regularly review how well we have met the objectives in our WHS improvement plans within the agreed timeframes

We analyse information from performance measurement and use it to:

  • identify:
    • future improvement targets
    • particular causes of accident, ill health or
    • poor control of risk
  • target future risk reduction effort

We aim to benchmark the performance of our safety management system against that of other CMOs in our sector and/or to monitor our own overall improvement over time


2.4.7: Safety and injury systems - Client-Related WHS


  • consider WHS risks associated with client-related work,
  • describe how risks will be controlled,
  • ensure employees are provided with instruction, training and supervision,
  • monitor work as it is being carried out, and
  • ensure changes are made when needed


Links to more information on Client-Related Health and Safety

Musculoskeletal Injuries

We have systems in place to:

  • manage the risk of musculoskeletal disorder associated with a hazardous manual task
  • ensure effective communication with all workers to enable access to assistance
  • manage the risks of falls and falling objects


2.4.8: Safety and injury systems - Getting help

We seek help from those with expertise in the development, implementation and review of Safety and injury systems.

Help is available from a range of sources, such as

WorkCover NSW can help with:



DisabilitySafe provides a comprehensive range of up-to-date resources and information to support a consistent approach to reasonably practicable risk management in the disability service environment.

Areas covered include

For more information, go to

Insurers and Rehabilitation Providers

Insurers and Rehabilitation providers may provide advice to employers on some aspects of Safety and injury management systems.

Find a rehabilitation provider near you via WorkCover's Rehabilitation Provider Search

Find out about - and utilise - additional services your insurer provides.